This Privacy Policy explains how chicvraxo ("we", "us", "our") collects, uses, and protects personal information when you access or use our website (the "Site") or place an order through it.

By using the Site, you confirm that you have read and understood this Privacy Policy and agree to the practices described below.

This Privacy Policy applies solely to information collected through our website and related customer support interactions. It does not apply to any offline activities or third-party websites that may be linked from the Site.

We collect personal information only where it is necessary to operate our business, fulfil orders, provide customer support, and meet legal obligations.

Information You Provide Directly

When you place an order, contact us, or otherwise interact with the Site, you may provide personal information including, but not limited to:

• Full name
• Billing and shipping address
• Postal or ZIP code
• Phone number
• Email address
• Order and transaction-related details

Payment transactions are processed securely by third-party credit card payment processors. We do not store, process, or have access to complete payment card numbers or sensitive payment credentials.

If you contact customer support, we collect the information you choose to provide so we can respond to your enquiry. Optional details may be shared voluntarily to help us address questions more effectively.

When you browse the Site, certain technical and usage information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring or exit pages
• Pages viewed and access timestamps

IP addresses may be used to determine general location (such as country or region) for operational purposes, security monitoring, and fraud prevention.

We use cookies and comparable technologies to:

• Enable essential website functionality
• Improve performance and usability
• Analyse site usage and traffic patterns
• Support security and fraud prevention measures

You may control or disable cookies through your browser settings. Please note that restricting cookies may affect certain features or functionality of the Site.

Personal information is used only for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing customer support and responding to enquiries
• Operating, maintaining, and improving the Site
• Detecting and preventing fraudulent or unauthorised activity
• Complying with applicable legal and regulatory requirements

We process personal data only where a lawful basis exists, such as contractual necessity, legal obligation, or legitimate business interests.

We do not sell personal information.

Personal information may be disclosed only in limited circumstances, including:

• Trusted service providers that assist with payment processing, logistics, analytics, or customer support, acting solely on our instructions
• Legal or regulatory authorities where disclosure is required to comply with applicable laws, regulations, or lawful requests
• Business transactions, such as mergers, reorganisations, or asset transfers, where personal information may be transferred as part of the transaction

All third parties are required to handle personal information in accordance with applicable data protection standards.

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our policies

When personal information is no longer required, it is securely deleted or anonymised.

We implement reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no online system can guarantee absolute security, we regularly review and update our security practices to reduce risk.

The Site is intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If such information is identified, it will be deleted in accordance with applicable laws.

As an international online business, personal information may be processed or stored in jurisdictions outside your country of residence.

Where required by law, appropriate safeguards are implemented to ensure that international data transfers comply with applicable data protection regulations.

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Access the personal data we hold about you
• Request correction or deletion of personal data
• Object to or restrict certain data processing activities

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information.

Privacy-related requests may be submitted by contacting us at [email protected].

The Site does not currently respond to "Do Not Track" browser signals, as there is no universally accepted standard for their implementation.

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and the revised version will apply from the effective date shown.

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at: